Salesforce.Field-Service-Lightning-Consultant Practice Questions and PDF Questions VCE are perfect for busy people

Field Service Lightning Consultant Exam Dumps

Salesforce.Field-Service-Lightning-Consultant Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Test Detail:
The Salesforce Field Service Lightning Consultant certification is designed for professionals who specialize in implementing and configuring Salesforce's Field Service Lightning solution. This certification validates the knowledge and skills required to design and optimize field service processes, manage work orders, and leverage Salesforce features to deliver exceptional field service experiences. The following description provides an overview of the certification exam.

Number of Questions and Time:
The number of questions and time allocation for the Salesforce Field Service Lightning Consultant certification exam may vary. Typically, the exam consists of multiple-choice questions, and the time given for the exam ranges from 90 to 120 minutes. The number of questions can range from 60 to 80, depending on the exam version.

Course Outline:
The Salesforce Field Service Lightning Consultant certification exam covers various topics related to field service management and the implementation of the Field Service Lightning solution. The course outline typically includes the following subject areas:

1. Field Service Processes:
- Understanding field service management concepts and best practices
- Defining service territories and assigning resources
- Managing work orders, scheduling, and dispatching field technicians
- Handling service agreements, entitlements, and contracts
- Configuring service level agreements and response times

2. Field Service Lightning Implementation:
- Configuring and customizing Field Service Lightning in Salesforce
- Integrating with other Salesforce clouds and external systems
- Designing field service mobile solutions and optimizing user experience
- Configuring field service automation and business rules
- Implementing asset and inventory management features

3. Optimization and Analytics:
- Monitoring and analyzing field service performance and KPIs
- Utilizing reports and dashboards to gain insights into field operations
- Applying best practices for optimizing field service processes
- Configuring field service analytics and forecasting capabilities
- Leveraging artificial intelligence and machine learning features

Exam Objectives:
The objectives of the Salesforce Field Service Lightning Consultant certification exam are to assess the candidate's knowledge and skills in implementing and configuring the Field Service Lightning solution. The exam aims to evaluate the following:

1. Proficiency in designing field service processes and workflows to meet business requirements.
2. Competence in configuring and customizing Field Service Lightning features and functionalities.
3. Understanding of integration capabilities and best practices for integrating Field Service Lightning with other systems.
4. Ability to analyze field service data and utilize reporting and analytics tools for decision-making.
5. Knowledge of optimization techniques and best practices for improving field service operations.

Exam Syllabus:
The Salesforce Field Service Lightning Consultant certification exam syllabus outlines the specific topics and competencies covered in the exam. The syllabus typically includes the following areas:

- Field Service Processes and Best Practices
- Field Service Lightning Configuration and Customization
- Integration and Data Management
- Field Service Mobile Solutions
- Asset and Inventory Management
- Field Service Analytics and Reporting

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Salesforce.Field-Service-Lightning-Consultant PDF Sample Questions

Salesforce.Field-Service-Lightning-Consultant Sample Questions

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Salesforce.Field-Service-Lightning-Consultant
Salesforce Certified Field Service Lightning Consultant
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Question: 69
Universal Containers performs service which may require more than one task on a Work Order. A Consultant has
recommended Work Order Line Items to manage the task(s) .
What should be considered as part of this solution to ensure tasks are dispatched?
A. Work Order Line Items require a Case for the field technician to perform the work.
B. All Work Order Line items inherit the required Skills for the associated Asset.
C. Work Order Line Items require a Service Appointment for a field technician to perform the work.
D. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
Answer: C
Question: 70
optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed
that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the
issue.
The consultant noticed that the optimization service run time per service appointment is set to low in field service
settings.
Which two conditions should make the consultant consider setting the optimizer too high? Choose 2 answers
A. The scheduling policy used field is blank
B. The scheduling policy is producing too many candidates that qualify for each service appointment
C. Most service appointment have the same priority
D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
Answer: B,C
Question: 71
Universal Containers wants to have more control over the geography in which their Technicians are performing work .
What capability should a Consultant enable?
A. Service Territories
B. Geotracking
C. Territory Management
D. Location Management
Answer: A
Question: 72
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will
then use the data to replenish inventory on the truck .
Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
A. Build a report to view Products Consumed on Work Order Line Items.
B. Build a report using the Service Appointment Inventory module.
C. Build a report to view Products Consumed on Work Orders.
D. Build a report using the Work Order inventory module.
E. Build a report to view Inventory Transactions.
Answer: A,C,E
Question: 73
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically
generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
A. Define a generation horizon of 14 days.
B. Define a generation timeframe of 14 days.
C. Configure Auto-generate Work Orders to True.
D. Define a generation horizon of 20,160 minutes.
Answer: A
Question: 74
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to
complete the designated work
In which two ways can UC achieve this Choose 2 answers
A. Leverage the match skills work rule when scheduling appointments
B. Create skills that relate to qualifications from setup and assign them to a service resource
C. Leverage the match skills scheduling policy when scheduling appointments
D. Create skills that relate to qualifications from the skills tab end assign them to a service resource
Answer: A,B
Question: 75
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and
preferences?
A. Service Objectives and Work Types
B. Service Objectives and Work Rules
C. Service Levels and Work Rules
D. Service Contracts and Service Levels.
Answer: B
Question: 76
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not
interacting with Service Appointments or Service Resources .
How would a Partner user update the Work Order record from a mobile device?
A. Field service mobile app
B. Salesforce mobile app
C. Work Order records cannot be updated on a mobile device
D. Salesforce Touch
Answer: B
Question: 77
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order .
Which three should a Consultant set up in order to achieve this requirement?
A. Create Account-wide Discounts.
B. Apply Promotion to the Work Order.
C. Apply Price Book to the Work Order.
D. AppCreate Products and Price Book Entries.
E. Create Work Order Line Items with Products.
Answer: C,D,E
Question: 78
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling .
Which two approaches will contribute to this goal? Choose 2 answers
A. Reduced Work Orders per Shift.
B. Reduced Overtime per Work Order.
C. Reduced Travel Time per Work Order.
D. Reduced Absences per Employee.
Answer: B,C
Question: 79
Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete .
How can CSAT information be collected?
A. Add the CSAT Visualforce page to the Work Order.
B. Install the Survey Snap-in for CSAT capture.
C. Install an AppExchange Package.
D. Enable the CSAT Quick Action for Work Orders.
Answer: C
Question: 80
Which fields on service appointments help ensure that they are completed within the agreed upon service level
agreement (SLA) with universal containers customers?
A. Scheduled start, scheduled end
B. Actual start, actual end
C. Earliest start permitted, due date
D. Arrival window start, arrival window end
Answer: C
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