Kill test with SDM_2002001050 Practice Questions and Questions and Answers

SDM Certification - NI Exam Dumps

SDM_2002001050 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam Details:
- Number of Questions: The number of questions in the SDM_2002001050 exam may vary, but typically it consists of around 60 to 70 multiple-choice and scenario-based questions.

- Time: Candidates are usually given 90 minutes to complete the exam.

Course Outline:
The SDM_2002001050 exam focuses on assessing the candidate's knowledge and skills related to SDM (Service Delivery Manager) certification. The course outline may cover the following key areas:

1. SDM Concepts and Framework:
- Understanding the role and responsibilities of a service delivery manager
- Exploring the service delivery lifecycle and its stages
- Understanding service strategy, design, transition, operation, and improvement
- Identifying key processes and practices in service delivery management

2. Service Design and Planning:
- Understanding customer requirements and expectations
- Defining and documenting service level agreements (SLAs)
- Planning and designing service catalog and service offerings
- Identifying and managing service dependencies and risks

3. Service Delivery Operations:
- Implementing service delivery processes and procedures
- Managing service requests, incidents, and problems
- Monitoring service performance and ensuring service quality
- Managing customer relationships and expectations

4. Service Improvement and Optimization:
- Analyzing service performance metrics and KPIs
- Identifying areas for improvement and implementing service improvements
- Conducting service reviews and customer satisfaction surveys
- Continually optimizing service delivery processes and practices

Exam Objectives:
The objectives of the SDM_2002001050 exam typically include:
- Assessing the candidate's understanding of service delivery management concepts, principles, and best practices.
- Evaluating the candidate's ability to plan, design, and implement effective service delivery processes and procedures.
- Testing the candidate's knowledge and skills in managing service operations, including incident, problem, and change management.
- Assessing the candidate's ability to analyze service performance, identify areas for improvement, and implement service enhancements.

Exam Syllabus:
The specific exam syllabus for the SDM_2002001050 exam may include the following topics:

1. SDM Concepts and Framework:
- Introduction to service delivery management
- Service delivery lifecycle and stages
- IT service management frameworks (e.g., ITIL, COBIT)
- Key processes and practices in service delivery management

2. Service Design and Planning:
- Understanding customer requirements and expectations
- Service level agreements (SLAs) and service catalogs
- Service design and documentation
- Managing service dependencies and risks

3. Service Delivery Operations:
- Service delivery processes and procedures
- Incident, problem, and change management
- Service monitoring and performance management
- Customer relationship management

4. Service Improvement and Optimization:
- Service performance metrics and KPIs
- Service improvement initiatives and projects
- Service reviews and customer satisfaction surveys
- Continual service improvement practices

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Nokia
SDM_2002001050
SDM Certification - NI
http://killexams.com/pass4sure/exam-detail/SDM_2002001050
QUESTION: 152
Which of the following is included in the scope statement?
A. Cost baseline.
B. Project quality plan.
C. Project plan.
D. Project deliverables.
Answer: D
QUESTION: 153
You are under enormous pressure from the Customer to recover from delays in the
rollout which were not created by NSN only. Top NSN Management is also pushing you
to "think out of the box" and speed up installations. What's the best way to proceed?
A. Request more teams to make a work force even if they have a history of bad
performance . The situation is critical and requires concessions.
B. Instruct the installation teams to make "fast track" antenna line installations, put the
sites on air and come back later for clean up.
C. Demand Installation Teams to work in 3 shifts temporarily and meet the targets. Later
on come back for clean up.
D. Combine all alternatives that you can identify, list the risks in terms of impact to cost,
quality and acceptance. Share the plan and get "buy-in" from CT head. Try to minimize
the risks and execute the plan.
Answer: D
QUESTION: 154
What is NOT a risk response strategy?
A. Avoid.
B. Transfer.
C. Accept.
D. Report.
Answer: D
QUESTION: 155
When is the right moment to freeze the project scope considering the case life cycle ?
A. Before Gate 4.
B. During the Handover from business acquisition to project delivery phase (Gate 6 -
PTA).
C. During project execution.
D. At project closure.
Answer: B
QUESTION: 156
As part of the start-up activities the PM is defining a communication plan. What is the
content of such a plan?
A. Share of responsibility, project organisation chart and escalation process.
B. Employee list with phone numbers and e-mail addresses, CT/project organisation and
communication matrix.
C. Communication matrix, meeting practices, project reporting practices, documentation
needs and escalation process.
D. Employee list with phone numbers and e-mail addresses, subcontractor list and
customer addresses.
Answer: C
QUESTION: 157
If the project has accepted the supplier work and updated the progress tracking tool,
what is the next step for a project which is not using RTI 4.0 (Real Time Interface
version 4)?
A. Cost & Progress manager (EVM) updates SAP with the Billing Block release date.
B. Cost & Progress manager (EVM) updates SAP with the Goods Receipt date.
C. Logistics coordinator updates SAP with the Billing Block release date.
D. Logistics coordinator updates SAP with the Goods Receipt date.
Answer: D
QUESTION: 158
Which of the following statements about the project communication process is true ?
A. The project Communication Plan documents all meetings and the relevant
information exchanged from/to the customer (purpose, frequency, participants,
chairman, the MoM writer and its distribution list and format).
B. The project Communication Plan describes the information and communication needs
of the project stakeholders.
C. The project Communication Plan defines the project and site libraries (folder
structures and its contents).
D. The project Communication Plan documents all reporting (towards internal and
external stakeholders), indicating the purpose, the frequency, the data source and its
distribution (list and format).
Answer: B
QUESTION: 159
What is the duration of a Short Term Planning (STP) period?
A. 1 Month.
B. 6 Months.
C. 1 Quarter.
D. 1 Year.
Answer: B
QUESTION: 160
DELT-I is a metric that will give visibility of:
A. Average lead times of the invoicing process.
B. Average Telecom Implementation lead times.
C. Timely usage of IPM measuring average delay in key milestones updates.
D. Lead times between MS16 Implementation Ends and Internal Acceptance.
Answer: C
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Self-Scheduled exams

Self-Scheduled Examinations - Spring 2023

courses conclusion Wednesday, may also 10

evaluate days are Thursday, may additionally eleven and Friday, can also 12

exams start at eight:30 am on Saturday, may additionally 13

tests for graduating college students conclusion on Monday, may additionally 15 at four:00 pm

exams for non-graduating college students end on Wednesday, may additionally 17 at 11:30 am

examination durations

8:30 am - 11:30 am; 1 pm - four pm; 5:30 pm - 8:30 pm

On Wednesday, can also 17, there should be an eight:30 am - 11:30 am session handiest

exam facilities open 20 minutes prior to start time

The reputable writing time for assessments is three hours

assessments should be again no later than eleven:30 am, 4 pm, or 8:30 pm to be in compliance with exam processes

exam facilities

The specific examination center is Blaustein Ernst (there is only one examination core this semester)

checks are issued from and should be returned to the exam core.

cell phones, ipads, tablets, laptops, and any devices with internet connection are in no way approved in examination rooms

exam centers are locked when no longer in use

The reputable writing time for tests is 3 (three) hours. All assessments must be back no later than eleven:30 am, four pm, or eight:30 pm.

students will take their assessments from Blaustein Ernst.

Writing Rooms: Blaustein 201, 209, 211, 212, 213, and Hood

added substances Writing Rooms: Blaustein 203, 205, 206, 207, 208, 210

right here examinations might be written in these rooms, with permission to make use of the materials indicated. substances are area to change. Please verify assistance all the way through overview Days.

cellphones, iPads, capsules, laptops, and any devices with an online connection are not ever approved in exam rooms. classCRN substances Allowed BIO 209 10344 A Calculator (that cannot access the information superhighway) and 4 pages of notes, (8.5 x eleven inch and double sided). BIO 120G-1 10800 Calculator BIO 120G-2 10801 Calculator BOT 105 10368 none CHM 104 10385 1 web page of notes/formulas and a calculator CHM 214 10391 Calculator, and One sheet of paper that they could write something they are looking to forward of time. CLA 102 10421 none CLA 204 10847 none ECO 312 10794 students may convey blank scrap paper, however all work to be graded must be written on the examination provided ECO 111-1 10449 One cheat sheet (entrance and again) + calculator ECO 112-1 10450 Calculator, note sheet, ruler ECO 112-2 10451 Calculator, notice sheet, ruler ECO 112-three 10452 Calculator ECO 205-1 10455 Calculator, note sheet, ruler ECO 205-2 10456 none ECO 206-1 10457 calculator ECO 206-2 10458 Calculator ES 302 10932 college students may deliver clean scrap paper, but all work to be graded need to be written on the examination supplied FRH 201 10704 none FRH 202 10705 none FRH 301 10706 students are allowed to convey one page of notes, and their copies of Tartuffe by way of Molière. FRH 102-1 10702 none FRH 102-2 10703 none GER 102-2 10479 none GER 102-3 10845 none GER 202 10480 none GER 102-1 10478 none GOV 110 10508 none GOV 112 10510 none GOV 214 10515 none GOV 493P 10561 none GRK 102 10375 none ITL 202 10264 none ITL 102-1 10259 none ITL 102-2 10260 none ITL 102-three 10261 none ITL 102-four 10262 none ITL 102-510263 none ITL 102-6 10688 none LAT 202 10237 Latin/English dictionary, commentary LAT 331 10238 Latin/English dictionary, commentary LAT 102-1 10236 none LAT 102-2 10691 none MAT one hundred ten 10728 eight.5 x eleven inch reference sheet MAT 111 10221 Calculator MAT 112 10222 eight.5x11inch reference sheet, calculator MAT 210 10225 none MAT 226 10227 none MAT 108-1 10219 Calculator MAT 108-2 10220 Calculator PHI 103 10743 none PHI 229 10108 none PHI 244 10516 none PHY 108 10094 Calculator, eight.5X11 equation sheet PHY a hundred and ten 10098 Calculator PSY 210A 10828 none STA 107-three 10022 calculators, word sheet eight.5x11 with entrance and back notes STA 107-4 10918 calculators, observe sheet 8.5x11 with entrance and back notes THE 204 10848 none

References

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SDM Certification - NI Study Guide
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SDM Certification - NI Exam Dumps

SDM_2002001050 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

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SDM_2002001050 Sample Questions

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