Microsoft Teams Voice Engineer Exam Dumps

MS-720 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam Specification: MS-720 Microsoft Teams Voice Engineer

Exam Name: MS-720 Microsoft Teams Voice Engineer
Exam Code: MS-720
Exam Duration: 150 minutes
Passing Score: 700 (on a scale of 1000)
Exam Format: Multiple-choice, Drag and Drop, and Simulation
Exam Delivery: Proctored online or at a testing center

Course Outline:

1. Introduction to Microsoft Teams Voice
- Understanding the role of Microsoft Teams Voice in modern communication
- Overview of Microsoft Teams Voice features and capabilities
- Exploring the integration of Teams Voice with telephony systems

2. Planning and Designing Microsoft Teams Voice Solutions
- Assessing network and infrastructure requirements for Teams Voice
- Designing call flows and call routing strategies
- Integrating Teams Voice with PSTN connectivity and phone systems

3. Implementing Microsoft Teams Voice
- Configuring and deploying Direct Routing for PSTN connectivity
- Setting up call queues, auto attendants, and voice applications
- Implementing voice policies and call routing rules

4. Managing Microsoft Teams Voice
- Monitoring and troubleshooting voice quality and connectivity issues
- Managing phone numbers, emergency calling, and location policies
- Utilizing Teams Voice analytics and reporting tools

5. Security and Compliance in Microsoft Teams Voice
- Implementing security measures for Teams Voice communication
- Ensuring compliance with data protection and privacy regulations
- Managing access control and authentication in Teams Voice

Exam Objectives:

1. Understand the role and features of Microsoft Teams Voice.
2. Plan and design Microsoft Teams Voice solutions.
3. Implement and configure Microsoft Teams Voice components.
4. Manage and troubleshoot Microsoft Teams Voice.
5. Implement security and compliance measures for Teams Voice.

Exam Syllabus:

Section 1: Introduction to Microsoft Teams Voice (10%)
- Role of Microsoft Teams Voice in modern communication
- Microsoft Teams Voice features and capabilities
- Integration of Teams Voice with telephony systems

Section 2: Planning and Designing Microsoft Teams Voice Solutions (20%)
- Network and infrastructure requirements for Teams Voice
- Call flows and call routing strategies
- Integration with PSTN connectivity and phone systems

Section 3: Implementing Microsoft Teams Voice (30%)
- Configuring Direct Routing for PSTN connectivity
- Call queues, auto attendants, and voice applications
- Voice policies and call routing rules

Section 4: Managing Microsoft Teams Voice (25%)
- Monitoring and troubleshooting voice quality and connectivity
- Phone numbers, emergency calling, and location policies
- Teams Voice analytics and reporting tools

Section 5: Security and Compliance in Microsoft Teams Voice (15%)
- Security measures for Teams Voice communication
- Compliance with data protection and privacy regulations
- Access control and authentication in Teams Voice

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Microsoft
MS-720
Microsoft Teams Voice Engineer
http://killexams.com/pass4sure/exam-detail/MS-720
Question: 33
You are deploying Microsoft Skype for Business 3PIP phones to remote sites for use with Microsoft Teams.
You need to sign each 3PIP phone in to Teams.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution. NOTE: Each
correct selection is worth one point.
A. From the Microsoft Teams admin center, remotely provision a new device.
B. From the device, instruct a local user to sign in from a computer that connects to the device by using a USB cable.
C. From the device, instruct a local user to sign in by using the device itself.
D. From the device, instruct a local user to use the direct inward dial (DID) number and PIN of the assigned account.
E. From the device, instruct a local user to sign in from the web.
Answer: C,E
Question: 34
Topic 2, Contoso Case Study 2
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must manage your
time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case
study. Case studies might contain exhibits and other resources that provide more information about the scenario that is
described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make
changes before you move to the next section of the exam. After you begin a new section, you cannot return to this
section.
To start the case study
To display the first question in this case study, dick the Next button. Use the buttons in the left pane to explore the
content of the case study before you answer the questions. Clicking these buttons displays information such as
business requirements, existing environment and problem statements- If the case study has an All Information tab, note
that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to
answer a question, click the Question button to return to the question.
General Overview
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD
Connect Domain controllers run Windows Server 2019.
Physical Locations
Contoso has offices in Toronto, New York, and London. Contoso has a manufacturing facility in Vancouver.
Contoso has a global sales team that works remotely without a physical corporate office.
Active Directory Environment
The network contains an Active Directory forest named contoso.com that syncs to Microsoft 365 by using Azure AD
Connect. Domain controllers Windows Server 2019. Microsoft Office 365 Contoso has a Microsoft 365 subscription.
All users are assigned Microsoft 365 F3 licenses. Contoso uses Microsoft Exchange Online for email.
Network Infrastructure
All the offices connect to each other by using a private WAN. The Toronto office has a 1 � Gbps internet circuit and
the London office has a 100-Mbps internet circuit. Internet access for all the offices is provided through the Toronto
and London offices.
The remote sales team users connect to the network by using VPN connections. The remote users use various
connection types, including wireless and mobile.
Skype for Business Server traffic for the remote users is routed through the VPN connections.
Telephony
Contoso uses a centralized Skype for Business Server 2015 deployment configured for disaster recovery between the
Toronto and London datacenters.
Each frontend pool connects to the PSTN through a pair of managed Session Border Controllers (SBCs) that provide
Enterprise Voice and dial-in conferencing.
Contoso has a Skype for Business Server Survivable Branch Appliance (SBA) and a local SBC that connect to a
Primary Rate Interface (PRO in the Vancouver manufacturing facility.
Contoso has hybrid connectivity deployed between Skype for Business Server and Office 365.
All SBCs are Microsoft Teams-certified.
The returns department has an auto attendant that uses an ID of [email protected]
Planned Changes
Contoso plans to migrate all existing services from Skype for Business Server to Teams.
Direct Routing will be deployed for the existing SBCs.
Existing meeting rooms have Skype for Business Server video endpoints that are Skype for Business Server-certified.
The endpoints are not Teams-certified.
You plan to use the video endpoints in Teams until the equipment is replaced with Microsoft Teams Rooms.
A limited pilot of the Teams migration and the Direct Routing deployment will occur in the Vancouver facility before
deployment to the entire company.
Technical Requirements
Contoso identifies the following technical requirements:
� During the limited pilot, the media path must be optimized.
� Media flow/ for the remote sales team users must be optimized. Contoso identifies the following technical
requirements:
� During the limited pilot, the media path must be optimized.
� Media flow/ for the remote sales team users must be optimized.
� All sales team users require inbound toll free audio conferencing-
� Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
� When users in the returns department dial out, the outbound calls must display Contoso and the department�s phone
number.
� The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in
Teams meetings. All sales team users require inbound toll free audio conferencing-
� Users in the Vancouver facility must be able to place emergency calls regardless of internet availability.
� When users in the returns department dial out, the outbound calls must display Contoso and the department�s phone
number.
� The video endpoints for the existing meeting rooms must be able to be used for both voice and video conferencing in
Teams meetings.
DRAG DROP
You need to migrate a Vancouver facility user named jsmith from Skype for Business Server to Teams.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order.
Answer:
Explanation:
Table
Description automatically generated with medium confidence
Question: 35
You are deploying Microsoft Teams Phone.
You have offices in the United States, the United Kingdom, Brazil, India, and China.
You will use Direct Routing for all the locations.
You need to create a network topology for roaming bandwidth policies.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct
selection is worth one point.
A. Add the Teams client public IP addresses to the Trusted IPs list.
B. Create a network site.
C. From the Microsoft 365 admin center, assign a usage location.
D. Set Preferred country or region for media traffic for the Session Border Controller (SBC).
E. Implement dynamic emergency calling with Presence Information Data Format Location Object (PIDF-LO).
Answer: A,B
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/manage-your-network-topology
Question: 36
DRAG DROP
You have a Microsoft Teams Phone deployment.
You need to configure voice routing for Direct Routing. The solution must only allow calling within the United States
and Canada for a user named user1 �contosoxom.
Which four actions should you perform in sequence to minimize user call disruption? To answer, move the appropriate
actions from the list of actions to the answer area and arrange them in the correct order. NOTE: More than one order
of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Question: 37
Topic 1, Litware Case Study 1
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to
complete each case. However, there may be additional case studies and sections on this exam. You must manage your
time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference into rm.it ion that is provided in the case
study. Case studies might contain exhibits and other resources that provide more information about the scenario that is
described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make
changes before you move to the next section of the exam. After you begin a new section, you cannot return to this
section-To start the case study.
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the
content of the case study before you answer the questions. Clicking these buttons displays information such as
business requirements, existing environment, and problem statements. If the case study has an All Information tab,
note that the information displayed is identical to the information displayed on the subsequent tabs. When you are
ready to answer a question, click the Question button to return to the question.
Overview
Litware, Inc. is an online retailer.
Litware is replacing its telephony platform with Microsoft Teams Phone.
Currently, all users are assigned Microsoft 365 E3 licenses.
Telephony Environment
The existing telecommunications system has several third-party IP-PBXes at the corporate and warehouse sites-
Currently, the PBXes are linked through the corporate WAN and an inter-office dial plan is in place.
A unique PSTN direct inward dial (DID) is assigned to each user. The last five digits of each DID are used as an
extension.
Litware piloted Microsoft Skype for Business Server Enterprise Voice, but has since decided to migrate directly to
Teams Phone. During the pilot, a response group was created, and the response group is still in use. Agents in the
response group use Skype for Business Server-certified handsets.
Locations
Litware has global retail stores and datacenters-
The telephony topology contains the following four types of sites:
Corporate sites
The corporate sites contain information workers who collaborate by using the Teams desktop client and SharePoint
Online.
The reception desk at each corporate site has an analog intercom with an integrated door control. Each intercom
connects to an existing PBX by using an FXS Analog Telephony Adapter (ATA).
SIP trunks are delivered directJy to the site by using a resilient WAN that connects directly
to the on-site PBX solution.
Wa rehouse sites
The warehouse sites are critical to the business. Users at these sites use either the Teams desktop client or the Teams
mobile client.
Each warehouse has a public announcement (PA) system that connects to the PBX by using a SIP ATA along with the
sites� existing ISDN trunks.
Currently, users ax the company�s warehouse in Georgia can call the PA system by dialing 123456.
All calls to emergency services from the warehouses are played over the warehouses� PA system automatically.
WAN connectivity at the warehouses can be unreliable, so local PSTN connectivity is preferred as compared to
centrally hosted connectivity. Retail sites
Each retail site has only one or two desk phones and a specialized point of sale (POS) computer that cannot run the
desktop or web versions of the Teams client-Users at the retail sites have the Teams app and an associated data plan
installed on their mobile device. Currently, each retail site uses a managed SD-WAN appliance to connect to both the
internet and the corporate WAN. The users report that in the event of an internet outage at the retail sites, they can use
their mobile devices, which have strong reception.
Planned Changes
Litware plans to implement the following changes:
� Maintain the existing emergency call PA integration.
� Replace the existing IP-PBX solutions by using Teams Phone.
� Consolidate all its PSTN trunks by using region-specific datacenters, wherever possible. During the planned
deployment of Teams Phone, Litware will open a new retail site in the United Kingdom that will have five users.
Litware does not have any existing telephony in the United Kingdom. Management at the new retail site wants to use
Microsoft Teams Calling Plans for the users.
You are opening a new warehouse site in Melbourne. The new warehouse will connect to a phone carrier by using a
Session Border Controller (SBC). Dialing rules are an area code of two digits beginning with a zero followed by a
subscriber number of eight digits. For example, an E.164 number of +61370105550 will be translated to 03 7010 5550,
and +61255505550 will be translated to 02 5550 5550.
Technical Requirements
Litware identifies the following technical requirements:
� Minimize the amount of voice traffic over the-WAN.
� Whenever possible, use natively supported Teams solutions.
� Avoid replacing existing analog device adapters and SIP phones.
� Assign a Microsoft 365 Phone System license to all the users listed in a CSV file.
� Ensure that the retail sites can place and receive calls in the event of a WAN failure.
� Assign a phone number of +61370105550 to a user named User1. User1 is located at a corporate site.
� Ensure that the warehouse sites maintain calling in the event of an internet outage or Teams service failure.
� Provide users at the United Kingdom retail site with phone numbers. The users must only be allowed to make in-
country calls.
� Replace the response group from the Skype for Business Server Voice Enterprise pilot with a call queue. The agents
must be able to use their existing handset.
DRAG DROP
You are replacing the on-site PBX at the Georgia warehouse with Teams.
You need to maintain the functionality of the PBX after migrating to Teams.
Which sequence of steps should you perform? To answer, drag the appropriate steps to the correct locations. Each step
may be used once, more than once, or not at all You may need to drag the split bar between panes or scroll to view
content. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Graphical user interface, text, application, chat or text message
Description automatically generated
Question: 38
You have a Microsoft Teams Phone deployment that uses Direct Routing.
You need to implement Local Media Optimization.
In the Microsoft Teams admin center, you configure the external trusted IP addresses and define the network regions,
network sites, and network subnets.
What should you do next?
A. Define a voice route.
B. Assign Session Border Controllers (SBCs) to sites.
C. Create a trunk translation rule.
D. Modify the default emergency calling policy
Answer: B
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-media-optimization-configure
Question: 39
You have a Microsoft Teams Phone deployment that uses Direct Routing.
You connect a new Session Border Controller (SBC).
You need to verify that all the voice features work as expected for calls that traverse the SBC
What should you use?
A. the SIP Tester client script
B. Microsoft 365 network connectivity test tool
C. Microsoft Teams Network Assessment Tool
D. Microsoft Remote Connectivity Analyzer
Answer: C
Question: 40
You need to recommend a PSTN solution for the Teams Phone deployment at the retail sites. The solution must meet
the technical requirements.
What should you include in the recommendation?
A. Teams Calling Plans
B. Direct Routing without media bypass
C. Operator Connect
D. Direct Routing with media bypass
Answer: C
Explanation:
Reference: https://docs.microsoft.com/en-us/microsoftteams/pstn-connectivity
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MS-720 Teams exam success

6 ways successful teams Are constructed To closing

It takes notable management to construct super teams. Leaders  who don't seem to be  afraid to direction proper, make the difficult choices and establish necessities of performance that are invariably  being met – and enhancing perpetually.   whether within the place of work, skilled sports,  or your native community, group constructing requires a eager understanding of americans, their strengths and what receives them excited to work with others.   crew constructing requires the management of egos and their consistent demands for consideration and focus – now not always warranted.   group constructing is both an paintings and a science and the leader who can consistently build excessive efficiency groups is worth their weight in gold.

heritage has shown us that it takes a different kind of leader with interesting abilities and abilities to effectively build notable organizations and groups.  within the activities world, the late John picket set the regular for remarkable coaches, main UCLA to 10 NCAA countrywide basketball championships in a 12-year length — seven in a row.   His success was so iconic, wood created his personal “Pyramid for achievement” to assist others excel through his confirmed knowledge. in the business world, we are able to look to Jack Welsh,  who turned into the Chairman and CEO of usual electric powered between 1981 and 2001. based on Wikipedia, the company's cost rose 4000% all through his tenure.  In 2006 Welch's web price become estimated at $720 million and in 2009, he launched the Jack Welsh management Institute  at Strayer institution.

constructing agencies requires the recognize-the way to construct long-lasting groups.   this is why most managers by no means become leaders and why most leaders in no way attain the maximum pinnacle of leadership success.   It requires the ability to grasp the “artwork of people” and realizing a way to maneuver a whole bunch (if not thousands) of people at the correct vicinity and at the right time.  It ability figuring out how each adult thinks and the way to premiere make the most of their knowledge rightly invariably.  It’s enjoying a continuous chess healthy – knowing that every incorrect movement it is made can cost the business hundreds of lots, if now not tens of millions of bucks (simply ask BP and Enron).

As you consider the sustainability of the team(s) you lead and its true affect on the corporation you serve, listed here are six techniques successful teams are constructed to ultimate:

1.       Be aware of the way you Work

because the chief of the crew, you need to be extremely aware about your management vogue and innovations.   Are they as beneficial as you think?  How smartly are they authorised through the group you are attempting to  lead?  evaluate your self and be critical about the place that you may increase, specifically in areas for you to advantage these whom you're a leading.

even though you can be in-charge, how you work may no longer be favored through those that work for you.   You may also have  good intentions, but make sure you dangle your self accountable to route-appropriate and regulate your approach if quintessential to guarantee that you simply’re main from a position of electricity and respectability.

Be your personal boss.  Be flexible.  comprehend who you're as a leader.

2.       Get to know the leisure of the group

tons like you deserve to grasp yourself liable for your moves to assure you maximize efficiency and results, you must make the time to get to grasp your group and motivate camaraderie.   In my “emotional intelligence blog,” I talk about the significance of caring, knowing the wants of your group and embracing differences and assisting your colleagues event their magnitude.  during this case, gathering intelligence ability getting to know what defines the strengths and capabilities of your group –  the real assets that every member brings to the table, these they go away at the back of and those  yet to be developed.

All exceptional leaders understand exactly what buttons to push and when to push them.  they're experts at activating the skill that surrounds them.  they're equally as effective at matching wonderful areas of field rely skills and / or knowledge to remedy  issues and are seeking new solutions.

totally figuring out your group potential that you've got invested the time to understand how they're wired to feel and what's required to encourage them to excel past what's anticipated from them.

suppose of your team as puzzle items that may also be placed together in quite a lot of approaches.

3.       naturally define Roles & tasks

in the event you correctly comprehensive step 2, that you may then greater simply and obviously define the roles and responsibilities of those on your group.  Now, don’t anticipate here's a straightforward step;  really, you’ll regularly locate that individuals’s highest quality roles  lie outdoor their job descriptions.

each of your group member’s duties need to be interconnected and dependent upon one yet another.    here is now not in contrast to crew sports, where some gamers are referred to as “gadget players” – which means that, although they may no longer be the most proficient person on the crew,  they know the way to work most excellent in the “system.”    here is why you should have a keen eye for talent that can evaluate people now not  only on their capability to play a particular function – however even more so on whether or not they fit the office tradition (the device) and  can be a group player.

for instance, I once inherited an worker who wasn’t very decent at his particular job.  instead of firing him, I took the time to get to know him and utilized his natural capabilities as a strategic facilitator who could maintain all the relocating ingredients inside the branch in suitable alignment and in lock-step conversation.   This person helped our team function extra effectively and saved the enterprise money by way of keeping off the unhealthy decisions they up to now made on account of miscommunications.  He become ultimately promoted into a unique projects supervisor position.

A group may still function as a mosaic whose exciting strengths and differences convert into a powerful united force.

4.       Be Proactive with comments

comments is the important thing to assuring any crew is staying heading in the right direction, however extra importantly that it is enhancing each day.   remarks should be proactive and relentless.   Many leaders are liable to wait until an issue happens earlier than they supply remarks.

remarks is effortlessly the paintings of amazing conversation.  it can be some thing that is a component of 1’s natural talk.  remarks will also be both formal and informal.    in fact, if it becomes too structured and stiff, it becomes elaborate for the feedback to be genuine and impactful.

remember that each group is distinctive, with its personal entertaining nuances and dynamics.  deal with them as such.  No cookie-cutter method is allowed.   permit proactive remarks to function your group’s most beneficial enabler for continual development.

take some time to remind a person of how and what they may also be doing superior.  learn from them. Don’t complicate the system of helpful comments.  remarks is two-approach conversation.

5.       renowned and Reward

With proactive comments comes acknowledgement and reward.  people love focus, however are most appreciative of respect.   take the time to supply your teammates the appropriate accolades they've earned and deserve.   I even have viewed too many leaders take efficiency as a right as a result of they don’t accept as true with that one may still be rewarded for “doing their job.”

At a time when people are looking to feel as if they are making a difference, be a thoughtful leader and reassure your group that you're paying attention to their efforts.   Being genuine for your cognizance and admire goes a long manner towards constructing loyalty and trust.  It organically ignites further effort!

When individuals are stated, their work brings them more suitable pride and turns into more purposeful. 

6.       at all times celebrate Success

At a time when uncertainty is being dealt with daily, you have to take the time to rejoice success.    This goes past acknowledgment – this is about taking a step-lower back and reflecting on what you've got completed and what you have learned throughout the experience.

In today’s quickly-paced, rapidly changing world of labor, individuals aren't taking satisfactory time to have in mind why they were a hit and the way their success reverberated and certainly impacted those round them.    I even have considered leaders fall into the entice of self-aggrandizement – because of what their groups achieved – rather than celebrating the success studies that in many situations required enormous effort,  sacrifice and perseverance.

social gathering is a short-lived recreation.  Don’t ignore it.  take some time to live within the moment and be aware what allowed you to go the finish line.

Leaders are most effective as a success as their groups and the remarkable ones understand  that with the right group dynamics, selections and distinct personalities, all and sundry wins within the end.

particular thank you/Announcement:

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MS-720 - Microsoft Teams Voice Engineer braindumps
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