Troubleshooting Microsoft Exchange Online Exam Dumps

MS-220 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam Specification:

- Exam Name: MS-220 Troubleshooting Microsoft Exchange Online
- Exam Code: MS-220
- Exam Duration: 150 minutes
- Exam Format: Multiple-choice and performance-based questions
- Passing Score: 700 out of 1000

Course Outline:

1. Introduction to Troubleshooting Microsoft Exchange Online
- Overview of Exchange Online
- Troubleshooting methodology and best practices
- Tools and resources for troubleshooting Exchange Online

2. Troubleshooting Exchange Online Connectivity Issues
- Identifying and resolving connectivity issues
- Troubleshooting client connectivity
- Diagnosing network connectivity problems

3. Troubleshooting Exchange Online Mail Flow Issues
- Diagnosing and resolving mail flow issues
- Investigating message delivery delays
- Troubleshooting spam and malware filtering

4. Troubleshooting Exchange Online Hybrid Deployments
- Troubleshooting hybrid configuration issues
- Investigating mail routing between on-premises and Exchange Online
- Resolving issues with hybrid mail flow and free/busy information

5. Troubleshooting Exchange Online Security and Compliance Issues
- Identifying and resolving security and compliance issues
- Investigating data loss prevention (DLP) policy violations
- Troubleshooting rights management (IRM) and eDiscovery

Exam Objectives:

1. Troubleshoot connectivity issues in Exchange Online, including client connectivity and network connectivity problems.
2. Troubleshoot mail flow issues in Exchange Online, such as message delivery delays and spam/malware filtering.
3. Troubleshoot hybrid deployments between on-premises Exchange and Exchange Online, including configuration issues and mail routing problems.
4. Troubleshoot security and compliance issues in Exchange Online, including DLP policy violations, IRM, and eDiscovery.

Exam Syllabus:

The exam syllabus covers the following topics (but is not limited to):

- Introduction to Troubleshooting Microsoft Exchange Online
- Troubleshooting Exchange Online Connectivity Issues
- Troubleshooting Exchange Online Mail Flow Issues
- Troubleshooting Exchange Online Hybrid Deployments
- Troubleshooting Exchange Online Security and Compliance Issues

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Microsoft
MS-220
Troubleshooting Microsoft Exchange Online
http://killexams.com/pass4sure/exam-detail/MS-220
Question: 35
You need to resolve the audit log issue for executive mailboxes.
Which license should you assign?
A. Microsoft 365 Business Standard
B. Microsoft 365 Business Premium
C. Microsoft 365 E3
D. Microsoft 365 E5
Answer: D
Question: 36
HOTSPOT
You need to resolve the Outlook issue reported by the Contoso users.
How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each
correct selection is worth one point.
Answer:
Question: 37
HOTSPOT
You need to resolve the issue reported by the Fabrikam, Inc. users.
How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each
correct selection is worth one point.
Answer:
Question: 38
You need to resolve the issue reported by the marketing manager.
Which two roles can you assign? Each correct answer presents a complete solution. NOTE: Each correct selection is
worth one point.
A. Organization Management
B. Recipient Management
C. Records Management
D. Reports Reader
Answer: A,C
Question: 39
HOTSPOT
A company uses Exchange Online.
A user reports that they did not receive an email.
You review the following extended message trace for the email.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct
selection is worth one point.
Answer:
Explanation:
Graphical user interface, text, application
Description automatically generated
Question: 40
You need to troubleshoot the issue reported by the Fabrikam. Inc. administrator.
What should you do?
A. Perform pipeline tracing.
B. Create a non-delivery report.
C. Create a DLP policy detection report.
D. Perform a message trace.
Answer: B
Question: 41
Topic 1, Fabrikam, Inc
Overview
Contoso, Ltd. provides financial services to corporate clients. Contoso partners with Fabrikam, Inc. to support financial
planning projects.
Requirements:
Organizational structure
Contoso has the following departments:
Human resources (HR)
Finance
Technical support
Marketing
Each department has a shared mailbox that matches the department name.
Licensing
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.
Active Directory
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to
Azure AD by using Azure AD Connect.
Microsoft Exchange
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to
Azure AD by usinq Azure AD Connect.
Microsoft Exchange
The company uses a Microsoft Exchange Server 2016 hybnd environment. Mailbox locations
Exchange servers host the mailboxes for the finance and marketing departments.
Exchange Online hosts the mailboxes for the technical support and HR departments.
Archiving and auditing
Email messages older than 18 months are moved to the users archive mailbox.
Auditing is enabled for the tenant.
Department memberships
A user named User6 joins the technical support department.
A user named User7 joins the HR department.
A user named User8 is a member of the marketing department.
A user named Admin2 is a member of the technical support department
Permissions
You must assign the minimum privileges for users to perform their required job functions.
Users from the technical support department must be able to create subfolders in public folders. These users must be
able to search for content in user mailboxes and remove the content if necessary.
Users from the HR department must be able to search for content in user mailboxes and place content on hold if
necessary.
External email
External users must be able to send emails to mail-enabled public folders hosted on Contosos Exchange server.
App authentication
All Microsoft Outlook apps must use modern authentication.
Meeting visibility
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located. Fabrikam
users must not be able to view the meeting title.
Outlook on the web
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on the
web.
Retention
Emails in Exchange Online must never be permanently deleted.
Issues
Missing email
A user named User1 reports that an important email has been missing from the HR shared mailbox for eight days.
Emails are missing from the marketing managers mailbox. The manager reports that they are unable to perform an
audit search.
Marketing department
User8 permanently deleted some important emails.
Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on the web.
Non-deliverable reports
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have
permissions to send emails to a mail-enabled public folder named PF1.
Repeated authentication
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials. No case visibility
A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
User6 is not able to use eDiscovery.
Archived email
A user named User5 reports that emails are not automatically moved to the archive mailbox.
Outlook connectivity
User6 reports receiving the following message when they add an account to Outlook: The connection to Microsoft
Exchange is unavailable. Outlook must be online or connected to complete this action.
Free/busy information
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.
Admin issues
A user named Admin1 needs to assign the compliance permissions for members of the HR and technical support
departments
Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.
HOTSPOT
You need to resolve the issue reported by User2.
How should you complete the command? To answer, select the appropriate options in the answer area. NOTE: Each
correct selection is worth one point.
Answer:
Explanation:
Graphical user interface, text
Description automatically generated
Question: 42
You need to prevent the issue reported by User8 from recurring.
What should you do?
A. Apply a data loss prevention policy.
B. Review the audit log.
C. Perform an eDiscovery Search and Hold
D. Apply a retention policy.
Answer: D
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MS-220 Troubleshooting PDF Download

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probably the most average Microsoft groups problems, and the way to fix them

Microsoft teams changed into brought in 2017 as a unified communication and collaboration platform aimed at assisting corporations and companies get issues carried out. Microsoft leveraged the company’s present workplace utility experience and created a unified adventure between teams, workplace 365, and Skype for company. although, as with all application, issues don’t always go according to plan. sometimes that you may run into groups complications.

We’re massive teams clients right here at DigitalTrends — it’s our go-to assembly device — and we’ve come across a number of concerns ourselves through the years. if you’re having Microsoft teams considerations, here’s how to repair one of the crucial most normal problems.

Do you employ Zoom too? if you ever run into any Zoom issues, there are easy methods to repair them too.

Man uses Microsoft Teams on a laptop in order to video chat. how to assess if Microsoft teams is down

in case you’re beginning your day by way of asking yourself “Is there a controversy with groups these days?” You’re absolutely now not on my own. as with any utility, a considerable number of considerations may additionally crop up on groups from time to time. while these complications should be would becould very well be to your end, it’s premier to rule out any considerations on Microsoft’s facet before you delve into heavy troubleshooting.

First, examine the official Microsoft 365 popularity web page or the Twitter account used for a similar intention. seem to be out for any recent tweets concerning groups. Microsoft experiences technical problems on this account, so if there’s a recent announcement, all that you may do is wait. you could additionally investigate the official Microsoft teams Twitter account or look for the #MicrosoftTeams hashtag. If there are distinct americans reporting issues with teams, which you can sit lower back and rest effortless unless Microsoft itself gets it mounted.

If Twitter didn’t help, which you could turn to a carrier corresponding to Downdetector. If there's a spike in mentioned Microsoft groups complications, scroll down and determine if the other clients in the feedback left any constructive insights. Microsoft itself doesn’t report outages to third-birthday party websites, notwithstanding, so that you may additionally now not get a real confirmation here.

lastly, ask your colleagues in the event that they’ve skilled any Microsoft groups concerns within the ultimate few hours. Your organization as an entire could be affected.

Assuming that teams works for ordinarily each person except you, retain analyzing to get it fixed.

trojan horse: teams simplest shows older messages and threads

if you aren’t receiving the latest messages from your colleagues, or your feed appears to be frozen in time, we might recommend restarting the software.

To restart teams on home windows, look for the groups icon (a small crimson and white icon of two people and a T) in the taskbar in the reduce-appropriate of your reveal — you could need to click on a bit arrow to extend the taskbar. once the icon is determined, appropriate-click on it and choose quit. On MacOS, appropriate-click on the groups icon on your Dock, then choose give up. Now, reopen the application to see if your difficulty has been solved.

if you are still having Microsoft groups concerns when it involves loading the latest messages, verify your internet connection to make sure everything else is working first-rate. which you could try this by means of conveniently opening your browser and heading to a reputable website you regularly consult with. examine a number of distinctive sites to be certain your internet is not disconnected or slow. which you can also assess it with the aid of operating a verify on Speedtest.internet.

Microsoft groups also has an internet edition so that you can are attempting if the app is misbehaving. sign up at https://groups.microsoft.com/ and check in case your messages are loading there.

Close up of a person using a Dell laptop with their webcam turned on. The person's image is shown on the laptop screen. issue: Microphone or webcam refuses to work accurately

if you’re having Microsoft teams issues along with your webcam or microphone, begin by way of ensuring that your hardware is plugged in correctly. subsequent, ensure that during a meeting, your microphone and webcam are enabled — you are going to see toggle switches for these alternatives when you be part of a brand new name.

If other purposes can see your webcam and microphone but teams cannot, you could need to permit permissions for teams. to change permissions on home windows, click on the windows search bar (determined within the left facet of the taskbar) then class in “Webcam.” After settling on opt for which apps can entry your digital camera, be certain the toggle under Let laptop apps entry your digicam is switched to the On position. Then scroll previous the toggle to be certain that groups and the browser apps you utilize to entry the net version of groups are protected in the list of apps that have been granted this permission.

to change teams’ permissions on MacOS, click on the Apple icon within the upper-left corner of the screen, then select device preferences. From here, opt for protection & privacy, then digital camera — you may wish to click on the Lock icon to make adjustments right here. ensure that teams or the web browser you are the use of to access teams is enabled on the right.

If that didn’t assist, make certain you have the newest windows or MacOS update obtainable as smartly as the latest version of teams itself. Updating teams is handy — select the Three dots icon to the left of your Profile icon in the appropriate-appropriate nook of the app and decide determine for updates. whilst you’re at it, determine if your web connection is working best by using travelling a number of of your favorite websites.

you'll want to additionally examine no matter if your camera is not presently being used by using one other app, similar to Skype or WhatsApp. you could try this through closing all the different messenger apps that may might be take handle of your digital camera.

in case you’re the usage of groups in English, you could make a verify name to assess whether every thing is exceptional in your conclusion — in any case, it may well be an issue with groups. on the right-right of groups, opt for the Three dots icon, then select Settings > devices. under Sync machine buttons, choose Make a examine call.

difficulty: you're unable to create a new crew in Microsoft teams

if you are trying to create a new team in Microsoft teams, however cannot, confer with your gadget administrator. businesses and businesses have the choice to disallow individuals from developing new companies or teams. attain out to your IT branch for additional information with the remember.

Assuming you are the one in can charge of growing new teams for your corporation, you can also have reached the restrict for groups assigned by means of Microsoft to your business account. There might also be an argument with administrator permissions given to your consumer account. In both situations, you should reach out to the seller who manages your firm’s Microsoft groups access or to Microsoft itself via the help channels.

Close up of a person's hands on a laptop keyboard as the person attends a group video call. issue: removed person indicates as ‘Unknown person’ in groups

Microsoft is currently aware about a controversy by which a eliminated consumer will exhibit as Unknown user within the teams application. The dialog tab may also additionally say “Unknown user Has Been brought to the team.” There isn't any repair at the present, but Microsoft is engaged on the problem.

problem: Unable to establish a connection to Microsoft teams

if you’re having problems getting access to teams, be sure that your Mac, notebook, or cell equipment can entry other networks or cyber web content material. in case your laptop is related to the internet but groups is still inaccessible, the carrier can be down. confer with Microsoft’s help web page to see in the event that they are having problems with the groups carrier.

lots of the fixes we’ve long past over above are also positive here. replace your teams app to the latest version through picking out the Three dots icon to the left of your Profile image within the good-right nook of the app. choose assess for updates and let the software do its job.

Assuming the teams app doesn’t be just right for you, you can at all times are attempting to access it during the internet client on the official Microsoft website.

Close up of a person's hands holding and touching a gray laptop. problem: teams is caught in a login loop in Microsoft facet

if you are the usage of Microsoft edge, or the older internet Explorer (which is officially retired, so it’s time for a change!), you may additionally find that your login monitor for groups is caught in a loop. here's possible because your company uses the depended on sites choice and hasn’t enabled Microsoft teams.

that you can follow these steps to allow teams. when you are blocked from the procedure, you could need to contact your system administrator or IT aid desk for additional assistance.

Step 1: Open Microsoft edge.

Step 2: Go to Settings, then opt for Cookies and site permissions.

Step three: subsequent, choose manipulate and delete cookies and location information.

Step four: permit enable sites to keep and skim cookie records (suggested).

Step 5: Then ensure that Block third-birthday party cookies is off. if you need to retain this environment on instead for some motive, go to step 6.

Step 6: below the permit area, add the following sites:

  • [*.]microsoft.com
  • [*.]microsoftonline.com
  • [*.]groups.skype.com
  • [*.]groups.microsoft.com
  • [*.]sfbassets.com
  • [*.]skypeforbusiness.com
  • problem: Can’t entry a Microsoft groups OneNote computing device

    if your document libraries contain more than 5,000 OneNote gadgets, teams may deliver this message: “One or more of the document libraries on the user or neighborhood’s OneDrive carries more than 5,000 OneNote objects (notebooks, sections, section groups) and cannot be queried using the API. Please be sure that not one of the consumer or community’s doc libraries carries greater than 5,000 OneNote objects. Please observe the hyperlink below for instructions on the way to treatment this circumstance.”

    here is a usual hindrance of the provider, and Microsoft is privy to the subject.

    in the interim, you'll deserve to reduce the variety of items in OneNote beneath 5,000. Microsoft provides this OneNote API Diagnostic device for counting the variety of objects in a specific document library, which may aid you at present.

    Overhead view of a person using a 2-in-1 laptop as a tablet while sitting at a white desk. Error message: teams gained’t let you log in to the carrier

    if you're having Microsoft groups considerations logging in to the provider, begin via making certain that you're entering the suitable login information. You can also acquire probably the most error codes listed below if you are entering the accurate advice however are nevertheless being denied access. Contact your IT branch with the given error code, as the challenge will need to be removed by way of your equipment administrator.

    standard login error codes:
  • 0xCAA20003: Authorization problem — be sure the date and time are configured as it should be.
  • 0xCAA82EE2: Request timed out — verify you’re connected to the information superhighway and firewalls aren’t blocking off entry to the carrier.
  • 0xCAA82EE7: Server now not resolved — ascertain you're related to the cyber web and firewalls aren’t stopping access to the carrier.
  • 0xCAA20004: Request requires approval — be certain that firm is complying with Azure active directory configuration guidelines.
  • 0xCAA90018: wrong credentials — you are the use of the incorrect credentials to sign in to Microsoft 365 functions.
  • 0xCAA5004B: The Microsoft teams app has encountered an surprising subject — wait a couple of minutes and take a look at once again or use the web edition.
  • problem: Notifications aren't being brought to your computing device

    if you’re now not receiving notifications from Microsoft teams anymore, it may no longer be a glitch — the permissions just could’ve modified. begin by means of checking that the teams app has the correct settings enabled.

    Open the Microsoft groups app, select the Three-dots icon subsequent to your Profile photo within the proper right, and choose Settings. next, opt for the Notifications choice. make sure that your notifications are nonetheless on and that the permissions are what they should still be. if they aren’t, adjust these settings as essential.

    Illustration showing a laptop screen with a group video call in progress. Skype trojan horse: Unable to send a message in Skype for company

    if you're sending a message to a person Skype for company account however the operation fails, there are two possible culprits. First, make certain that the recipient’s popularity is set to accessible or one other energetic state. in any other case, if both clients are available, make sure that each clients are using Microsoft teams to send messages. The good news is that Microsoft is privy to the difficulty, however the bad information is that it is still working on a repair for it.

    Error message: ‘We weren’t in a position to join. sign up and we’ll try once more.’

    one of the vital frustrating Microsoft groups issues that you could run into with the app is the message, “We weren’t capable of join. check in and we’ll are trying again.” This notification looks if you go away the teams app idle for too long. in case you don’t observe when this banner notification pops up, you could miss out on any announcements and assembly prompts except you address it.

    lamentably, restarting the app isn’t sufficient to fix the problem, but that you may customarily resolve it through resetting the app’s cache. To try this, without difficulty comply with the below steps:

    Step 1: absolutely stop the groups application by way of correct-clicking the teams icon within the gadget tray (subsequent to the clock to your taskbar) and deciding on stop.

    Step 2: appropriate-click on the start menu icon and click Run.

    Step three: in the Run window that seems, classification %AppData%/Microsoft. click on good enough.

    Step 4: within the new window, correct-click the groups folder and select Rename.

    Step 5: class in TeamsBackup, (or some other name you might also desire) then hit Enter to your keyboard.

    Open the teams app and check out to make use of it all over again. You’ll likely have to reconfigure your settings from the beginning, but remember to ultimately have this concern resolved.

    difficulty: Microsoft groups maintains on freezing or shutting down

    one of the crucial average Microsoft teams concerns is that the app will from time to time randomly freeze or shut down. fortunately, there are a few steps that you can are trying to repair this nuisance.

    Restart the app through shutting it down absolutely. On home windows, you could do that by way of gaining access to the task supervisor through the following combination of keys: Ctrl + Alt + Del. Navigate to task supervisor > Microsoft teams > end project. On MacOS, use this key combination instead: Command + option + Esc. this could drive quit the app. A drive quit window should seem; choose Microsoft teams, then select the drive quit button.

    be certain you’re working the latest edition of Microsoft groups earlier than you delve into this any additional. effortlessly opt for the Three dots icon to the left of your Profile image when the app is presently working. You’ll locate it within the exact-appropriate corner of teams. subsequent, select examine for updates and download the newest edition.

    you could also troubleshoot or restore the app by way of home windows itself, however this depends on your degree of entry when it involves administration rights. birth via attempting to entry the Settings by way of tapping the windows + I keys simultaneously in your keyboard. Navigate to system > Troubleshoot > other problem-shooters. Scroll down except you see windows keep apps and then click Run.

    alternatively, from home windows settings, click on Apps and then Apps & aspects. when you discover Microsoft groups, click on on advanced alternatives and fix the app. This may still now not have an effect on your facts.

    Laptop sitting on a desk showing Windows 11's built-in Microsoft Teams experience. Error message: ‘You’re missing out!’ when signing into teams

    have you ever obtained an abnormal error message when attempting to register to teams? This difficulty impacts users who run Microsoft 365 education. Upon making an attempt to sign in, you may additionally stumble upon an error that says: “You’re missing out! Ask your admin to permit Microsoft teams for <CompanyName>.”

    Microsoft itself is aware about this difficulty and notes that in Microsoft 365 education, teams is not “enabled by way of default.” This potential that your school’s gadget administrator will should enable it manually. if you’re the administrator, that you may check out the step-with the aid of-step e book on a way to try this on Microsoft’s reliable website.

    problem: Microsoft teams asks ‘Are you nonetheless there?’

    if you’re the usage of the web version of groups, you may also have been dealing with this fairly annoying difficulty — widespread pop-u.s.that ask if you’re nonetheless there and lively. Microsoft allegedly brought this performance to cut back needless sync time. after all, if you’re not actively using the app, there is no need to refresh your other tabs for you. unluckily, this can still pop up in the core of a gathering and log you out for no motive.

    The easiest method to steer clear of this may be to make use of the proper Microsoft teams application as adverse to the web edition. however, try to reduce the volume of teams tabs you’re operating at any given time, and in case you can’t, then are trying to combine up the web edition and the app. Use the latter for meetings and different critical things so you might’t have the funds for to be logged out of.

    difficulty: i will be able to’t view the whole thread I searched for

    For a while, Microsoft groups had an issue where the search function most effective lower back consequences for a single message or response. In different words, in case you seek somebody’s identify, you may see the particular person put up with that identify in it, however no longer the more advantageous thread or dialogue from the place it passed off. no longer very advantageous!

    If this is ruining your teams work, examine for updates. This selected difficulty become resolved with an update in 2022 so that teams will now exhibit the whole thread if you select for your search results. in case you can’t replace groups yourself, are attempting switching to the web edition of groups and spot if your searches are extra comprehensive there.

    computer virus: teams audio doesn’t work with Android Auto

    Android Auto has a characteristic that allows you to faucet into an internet conference so that you can watch and listen to it when you are using, a pretty good time saver when commuting. however Microsoft groups users have encountered a bug that stops the audio from working, so all they get is silence.

    Google investigated this issue in 2022 and mentioned that any final subject is totally on Microsoft’s facet. Microsoft has yet to announce any patches addressing it especially.

    in case you’re having this concern, replace to the latest version of Android Auto. Some clients have stated that this fastened the difficulty for them. in any other case, change to audio out of your mobile, or audio by means of your vehicle’s Bluetooth connection as an alternative.

    not one of the above options fixed your problem?

    Microsoft groups issues can definitely get stressful, and if nothing helps, it’s time to amplify. while Microsoft groups has its fair proportion of bugs that you simply’ll always adventure, having more constant problems might be whatever you deserve to get your business’s IT administrator to clear up.

    if you occur to be the administrator to your company, which you could examine via Microsoft’s aid documentation, which is made quite simply attainable to any person in need of counsel. If none of the troubleshooting alternate options from the doc be just right for you, you’ll have to contact Microsoft’s technical team for fingers-on aid together with your particular situation.

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