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Microsoft Dynamics 365 Fundamentals (CRM) Exam Dumps

MB-910 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

EXAM CODE: MB-910

EXAM NAME: Microsoft Dynamics 365 Fundamentals (CRM)

PASSING SCORE: 700/1000

Describe Dynamics 365 Marketing (15-20%)

Describe Dynamics 365 Sales (15-20%)

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Field Service (15-20%)

Describe shared features (20-25%)

Describe Dynamics 365 Marketing (15–20%)

Describe Dynamics 365 Marketing capabilities

• Describe the process for generating and scoring leads by using marketing forms and pages

• Describe how to target customers by using segments and subscription lists

• Describe email marketing concepts and processes

• Describe the process of automating marketing activities by using customer journeys

• Describe event management features and capabilities

• Describe real-time marketing concepts and processes

Describe marketing-related apps

• Describe the capabilities of Dynamics 365 Customer Insights

Describe the capabilities of Dynamics 365 Customer Voice

Describe Dynamics 365 Sales (15–20%)

Describe the Dynamics 365 Sales lifecycle

• Describe the lead management process

• Describe the opportunity management process

• Describe the quote lifecycle

• Describe order and invoice management

• Describe sales pipeline and forecasting concepts

Describe sales-related apps

• Describe capabilities of Dynamics 365 Sales Insights

• Describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15–20%)

Describe Dynamics 365 Customer Service components

• Describe knowledge management

• Describe the case lifecycle including service-level agreements (SLAs) and entitlements

• Describe how to use queues to manage work

• Describe Omnichannel for Customer Service

• Describe historical analytics

Describe Dynamics 365 Field Service (15–20%)

Describe Field Service capabilities

• Describe the work order lifecycle

• Describe capabilities of the inspections feature

Describe scheduling capabilities

• Describe resource and scheduling processes

• Describe scheduling options including Schedule Assistant and Resource Schedule Optimization (RSO)

• Describe customer assets and how to enable proactive customer asset maintenance by using

Connected Field Service

Describe shared features (20–25%)

Identify common customer engagement features

• Describe Microsoft Dataverse as the foundation for Dynamics 365 apps

• Describe the Dynamics 365 customer engagement apps

• Describe customers and activities

Describe integration options

• Describe built-in reporting capabilities including dashboards, charts and views

• Describe Microsoft Teams integration capabilities

• Describe email capabilities including App for Outlook

• Describe how Microsoft Excel and Microsoft Word can be used with Dynamics 365 apps

• Describe options for analyzing data by using Power BI

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Microsoft Dynamics 365 Fundamentals Customer Engagement
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Question: 68
A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates.
You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. By default, all available currencies can be used.
B. By default, a base currency is available and other currencies can be added as needed.
C. Exchange rates are automatically updated.
D. Exchange rates need to be updated manually.
Answer: BD
Reference:
https://themscrmexpert.wordpress.com/2016/12/29/understanding-organizations-base-currency-in-dynamics-365-crm/
Question: 69
DRAG DROP -
A company implements Dynamics 365 Sales.
You need to recommend the features to implement that meet the following requirements:
ԣ� Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and won opportunities.
ԣ� Display an interactive list that allows sales representatives to see details for their accounts including the name, address, phone
number, contact, and last contact date for the account. Allow sorting by any column.
Which features should you recommend?
To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You
may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/create-edit-views
Question: 70
A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses.
Which solution should you use?
A. Microsoft Forms Pro
B. Power BI
C. Power Automate
D. Management Reporter
Answer: B
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/introduction-sales-template-apps
Question: 71
DRAG DROP -
A company implements Dynamics 365 Sales.
Users are unsure how to perform various tasks.
You need to recommend features to help the company configure the system.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more
than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities
Question: 72
You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support
customer proposals.
The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.
You need to attach a proposal to a customer record.
Which mechanism should you use to attach the proposal?
A. Timeline attachment
B. Word template
C. Documents tab
Answer: C
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/manage-sharepoint-documents-document-
locations-in-dynamics-365- apps
Question: 73
A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Users must be able to attach
notes to the proposal.
You need to recommend an app for the company.
Which app should you recommend?
A. Microsoft Excel
B. Microsoft Outlook
C. Dynamics 365 Sales Insights
D. Microsoft Teams
Answer: D
Reference:
https://appsource.microsoft.com/en-us/product/office/wa104382045?tab=overview
Question: 74
HOTSPOT -
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-microsoft-teams-dialer https://docs.microsoft.com/en-us/power-
platform/admin/set-up-onenote-integration-in-dynamics-365
Question: 75
DRAG DROP -
You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements.
Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right. Each tool may be used
once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Select and Place:
Answer:
Reference:
https://docs.microsoft.com/en-us/powerapps/user/export-excel-dynamic-worksheet
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32 Reference verify Questions you should definitely Ask

Employers conduct reference exams with the aid of contacting a job candidate’s skilled and personal connections. The goal is to superior keep in mind the candidate’s abilities, qualifications and demeanor.

Your reference assess questions may still determine even if a candidate would fit in at your enterprise. They can't pertain to your candidate’s own information.

Your business should develop a technique to make sure consistency among all reference tests and investigate which questions to ask references.

this article is for enterprise homeowners and hiring managers who're planning to conduct reference exams for potential employees.

A job candidate may additionally ace the interview, but that doesn’t always make them a perfect employ. that you could superior remember an applicant’s compatibility along with your business through checking their references, notably if you ask the correct questions. We’ll share 32 reference investigate questions that center of attention on a candidate’s efficiency and what it was want to manipulate and work alongside them. These questions can help be certain a successful rent and a effective new group member.

what is a reference verify?

A reference determine is when an organization reaches out to individuals who can shed mild on a job candidate’s strengths and talk to their qualifications. These contacts are typically old employers however additionally may consist of university professors, longtime colleagues and other individuals widespread with the applicant’s work.

As an supplier, you may find that reference exams aid paint a full picture of a potential rent. sadly, individuals lie on their resumes once in a while and latest qualifications they don’t truly possess. in case you ask your applicant’s professional references the right questions, you’ll be trained extra in regards to the candidate’s skills and skills than you could possibly from a standard job interview by myself.

Reference examine dreams consist of here:

ascertain the written or verbal advice the knowledge employee supplied.

learn in regards to the candidate’s advantage and strengths from someone aside from the candidate.

collect counsel in regards to the applicant’s job efficiency in previous roles to predict their success at your company.

With all of this assistance, you should have a simpler time picking out which candidates to circulation forward in the hiring method.

Reference tests can aid you avoid hiring horror stories and expensive personnel and administration headaches.

What guidance for those who ask a reference?

When establishing your checklist of reference examine questions, you'll want to verify the assistance you want to ascertain about the job candidate. You may well be interested in the references’ insights concerning the candidate on these issues:

Job performance

potential to take note and comply with instructions

capability to work well as a part of a crew

requisites for office behavior and ethics

interests, specialties and demeanor

potential to supply directions and ensure that subordinates comply with them (if they’re making use of for a management function)

the rest that stands out on the candidate’s resume or emerged all the way through their job interview

Some of those topics are extra appropriate to check with expert references; others can be extra appropriate to ask own references. for example, a former supervisor can communicate to how neatly a candidate operates as part of a crew, while a close buddy or mentor can describe the candidate’s pursuits, specialties and demeanor.

just as there are particular questions be sure to in no way ask a job candidate, there are questions you can’t ask a reference. You ought to best ask questions that pertain to the job; inappropriate questions can field your business to discrimination claims.

believe the following frustrating questions you'll want to on no account ask references:

anything involving demographics or own assistance: Don’t ask a couple of candidate’s sexuality, age, faith or identical matters.

the rest regarding own health: Don’t ask a couple of candidate’s clinical historical past or the existence of disabilities. that you may ask no matter if the candidate is capable of performing the tasks the job requires.

the rest regarding credit score scores: although you could request a credit score ranking from a job applicant, the fair credit score Reporting Act bars you from asking references about an applicant’s credit ranking.

the rest related to family: Don’t ask no matter if a candidate has (or plans to have) children or a companion. if you be concerned that a job applicant with a family unit might not have sufficient time for the job, ask references if they suppose the job’s time demands will go well with the candidate.

Gathering references is a crucial step to making certain you make the most excellent hiring choices on your vacant positions. check out these different assistance for hiring the surest personnel to construct your team as without difficulty as possible.

32 reference examine inquiries to ask

Now that you simply recognize what assistance to request from a reference, you’re ready to increase your list of reference investigate questions. beneath are 32 typical reference investigate inquiries to use. You can also feel some don’t observe to your company, however remember to talk with your hiring manager before putting off any questions.

Introductory reference determine questions

Is there any information you and/or your company are unwilling or unable to provide me about the candidate?

if you can’t share any assistance with me, can you join me with any former employees who labored closely with the candidate?

can you verify the candidate’s employment delivery and end dates, revenue and job title?

what's your relationship to the candidate, and the way did you first meet?

Reference investigate questions for getting to know the reference

for the way long have you ever labored at your enterprise?

for how long have you ever had your current job title?

for the way lengthy did you're employed with the candidate, and in what capacities?

can you feel of any motives I should still be speaking with an additional reference instead of your self?

performance-linked reference investigate questions

What positions did the candidate have while at your enterprise?

In what roles did the candidate start and end?

What did these roles entail?

What have been essentially the most challenging elements of the candidate’s roles at your business?

How did the candidate face these challenges and different boundaries?

What are the candidate’s skilled strengths, and how did they improvement your enterprise?

In what areas does the candidate need growth?

Do you consider the candidate is certified for this job, and why or why now not?

Reference examine inquiries to ask managers

for a way lengthy did you directly or indirectly manage the candidate?

In what ways turned into managing the candidate handy, and in what methods became it challenging?

How did the candidate grow all through their time working beneath you?

What counsel do you've got for managing this candidate?

Reference investigate inquiries to ask employees who suggested to your candidate

for the way lengthy did the candidate manage you, and in what ability?

What did you love most and least about the candidate’s administration fashion?

How did the candidate’s management style help you develop and gain knowledge of?

How may the candidate have superior managed you and your co-laborers?

Reference assess questions to ask co-employees

for the way lengthy had been you among the candidate’s colleagues, and in what potential?

What did you love most and least about working with the candidate?

How did you grow and learn whereas working with the candidate?

How did the candidate aid you and your different colleagues?

In what approaches could the candidate were a far better co-worker to you and your colleagues?

Reference verify questions about ethics and habits

Why did the candidate go away your company?

Did this candidate’s habits cause any place of work conflicts or circumstances of questionable ethics?

If the chance arose, would you be willing and/or in a position to rehire the candidate, and why or why no longer?

simply as which you could talk together with your hiring supervisor about doubtlessly casting off definite questions from this checklist, that you would be able to focus on adding different questions. as long as any further questions shed mild on how your candidate would operate all over employment together with your company and also you don’t ask for private information, there’s an excellent opportunity you’re asking the appropriate questions.

Some candidates may wish more scrutiny than others. Some employers behavior heritage tests to examine job candidates and their credentials.

the way to conduct a reference investigate

in case you decide to examine references for brand spanking new hires, put in force a proper procedure at your enterprise. this may streamline the procedure of acquiring your candidates’ references. From start to finish, your hiring crew may still observe these steps to habits an intensive reference investigate:

come to a decision what number of references to reap from each and every applicant. Two or three may still suffice.

include a piece for references in each job utility. Ask candidates to consist of their references’ full names, cell numbers, e mail addresses and relationship to the candidate.

Get permission to contact the reference. encompass a clause in your job utility that the applicant indications to offer you permission to contact their references. be sure to additionally e mail a reference to get their permission to ask them questions in regards to the candidate.

come to a decision no matter if you’ll habits your reference exams via mobile or e-mail. while sending questions with the aid of email will retailer your enterprise time — principally you probably have a typical listing of questions you send to all references — verbal assessments by means of cellphone or video chat, and even in-grownup meetings, can offer you a clearer knowing of a candidate.

strengthen an inventory of reference assess questions. agree with the listing above to verify advantage questions.

be careful for red flags. not every candidate is fully honest on their resume, so do your analysis earlier than contacting a reference.

set up a common note-taking system. Don’t predict to bear in mind every single component you mentioned throughout a reference check. Work along with your hiring team to enhance a word-taking format and technique the whole crew can keep in mind and use.

If an agency discovers that a job candidate misrepresented their qualifications or lied on their resume, they can rescind the job offer.

Reference assessments help employers make good hiring choices

Reference exams give you an opportunity to fill gaps that arise when you’re getting to know a candidate all the way through the interview method. speaking to an applicant’s own references can let you know in the event that they’re the right fit and support you keep away from a costly dangerous employ. by way of allowing you to find the candidate’s management fashion or choosing how they’ll respond under drive, reference tests can tell you a good deal more than an interview by myself.

when you’ve conducted reference exams on all your job candidates, be sure to have all of the suggestions you deserve to make a decision which one is most desirable for the job and attain out with a proper job present letter. If the candidate accepts, congratulate them and your self — and start your onboarding procedure.

Natalie Hamingson contributed to this article.

References

Microsoft Dynamics 365 Fundamentals (CRM) Dumps
Microsoft Dynamics 365 Fundamentals (CRM) Test Prep
Microsoft Dynamics 365 Fundamentals (CRM) Latest Questions
Microsoft Dynamics 365 Fundamentals (CRM) Exam dumps
Microsoft Dynamics 365 Fundamentals (CRM) Question Bank

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Microsoft Dynamics 365 Fundamentals (CRM) Exam Dumps

MB-910 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

100% Money Back Pass Guarantee

MB-910 PDF Sample Questions

MB-910 Sample Questions

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Latest 2023 Updated MB-910 Real Exam Questions

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32 Reference verify Questions you should definitely Ask

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