MB-340 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives
Exam Number: MB-340
Exam Name : Microsoft Dynamics 365 Commerce Functional Consultant
Exam TOPICS
Candidates for this exam set up and use the application functionality in Dynamics 365 Commerce and provide support for the application.
Candidates have a strong understanding of unified commerce business operations. They may have experience configuring, deploying, and maintaining Dynamics 365 Commerce.
Configure Dynamics 365 Commerce Headquarters (20-25%)
Configure products, prices, discounts, loyalty, and affiliations (20-25%)
Manage Point of Sales (POS) in Dynamics 365 Commerce (15-20%)
Configure and manage Dynamics 365 Commerce call centers (10-15%)
Manage e-commerce (15-20%)
Configure Dynamics 365 Commerce Headquarters (25-30%)
Configure prerequisites and commerce parameters
create employee and customer address books
configure and manage retail workers
assign address books to customers, channels, and workers
create email templates and email notification profiles
configure organizational hierarchies and hierarchy purposes
configure Commerce shared parameters
configure company-specific Commerce parameters
Describe and configure additional functionality
create and configure channel and sales order attributes
configure commissions and sales representatives
configure payment methods and card types
configure and manage gift cards
describe Omni-channel capabilities including payments, orders, and returns
configure data distribution
create info codes, sub-codes, and info code groups
describe Dynamics 365 Fraud Protection purchase protection, loss prevention, and account protection
Manage statements
describe advantages of using trickle feed-based posting
validate retail transactions by using the transaction consistency checker
configure and manage retail statement calculations and posting
troubleshoot statement posting issues
Configure Distributed Order Management (DOM)
configure fulfillment profiles
configure cost components including shipping, handling, and packaging costs
configure management rules and parameters
monitor fulfillment plans and order exceptions
Configure order fulfillment
configure modes of delivery including shipments, pick up, and carry out
configure curbside customer order pickup
configure charge codes, charge groups, and automatic charges
configure and assign order fulfillment groups
Configure products, prices, discounts, loyalty, and affiliations (25-30%)
Configure products and merchandising
configure product category hierarchies
configure product attributes and attribute groups
configure assortments and product catalogs
manage product labels and shelf labels
describe uses cases for recommendation types including product, personalized, Shop
similar looks, and Shop similar descriptions recommendations
configure recommendations
configure warranty settings
configure inventory buffers and inventory levels
configure products and variants including configuring barcodes
Manage pricing
design and create price groups
configure pricing priorities
configure product pricing including smart rounding
configure catalog pricing
configure affiliation pricing
configure category pricing rules
Manage discounts and promotions
configure discount parameters
configure channel or customer-specific discounts
configure quantity, shipping, tender-based, and threshold-based discounts
configure discount concurrency rules
manage coupons
Manage customers, loyalty, and affiliations
configure client books
configure customer attributes
configure customer affiliations
configure loyalty programs, loyalty schemes, and reward points
manage loyalty tier calculations and processing
Manage Point of Sale (POS) in Dynamics 365 Commerce (15-20%)
Configure retail stores
create a retail store
configure POS registers and devices
configure retail profiles
configure sales tax overrides
configure Task Management lists and parameters
define cash management processes
define shifts and shift management processes
configure channel return policies
describe offline capabilities and limitations
Manage store inventory
configure availability calculations for products
manage inbound and outbound inventory operations
process customer pick-up and shipment orders
manage inventory processes including stock counts
look up product inventory
process serialized items
Perform POS operations
perform sales and order processes
perform end of day processes
reconcile store cash
monitor store productivity by using task management and reporting features
Configure and Manage Dynamics 365 Commerce call centers (10-15%)
Configure call centers
create a call center
configure and publish product catalogs
create product catalog scripts
configure fraud conditions, rules, and variables to trigger order holds
configure fraud alerts
Configure continuity orders and installment billing
set up continuity programs and parameters
configure continuity order batch jobs
manage continuity child orders
Manage call centers
create, modify, and process sales orders
process call center payments
manage order holds
create return merchandise authorizations (RMAs)
process returns, exchanges, and replacements
Manage e-commerce (15-20%)
Configure an e-commerce channel
create an online store
configure an e-commerce site
configure channel assignments for an e-commerce site
configure ratings and reviews
Manage e-commerce content
configure URLs and aliases
configure product detail pages and category pages
manage site themes, page fragments, templates, layouts, and pages
upload and manage digital assets including videos and images
set focal points and attribute values for media assets
configure publish groups
Operate an e-commerce channel
create e-commerce orders
synchronize e-commerce orders
moderate ratings and reviews
Configure business-to-business (B2B) e-commerce
describe differences between B2B and business-to-consumer (B2C) solutions
describe use cases for organizational modeling hierarchies
manage business partners and business partner users
configure product quantity limits
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MB-340
Microsoft Dynamics 365 Commerce Functional Consultant
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Question: 54 Section 1
Your company has a Dynamics 365 Finance environment that has been extensively modified.
Various users have begun complaining about a number of significant problems.
A new hotfix that will remedy these problems has become available. You want to make sure that the hotfix does not
disrupt any modifications.
You have downloaded the hotfix from Lifecycle Services (LCS) and install the hotfix in your Microsoft Azure
DevOps application development environment in an
Active state.
Does this action indicate whether the hotfix disrupts any modifications or not?
A. Yes, it does
B. No, it does not
Answer: B
Reference:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/migration-upgrade/install-metadata-hotfix-
package
Question: 55 Section 1
Your company has a Dynamics 365 Finance environment that has been extensively modified.
Various users have begun complaining about a number of significant problems.
A new hotfix that will remedy these problems has become available. You want to make sure that the hotfix does not
disrupt any modifications.
You have downloaded the hotfix from Lifecycle Services (LCS) and install the hotfix in your Microsoft Azure
DevOps application development environment in an
Idle state.
Does this action indicate whether the hotfix disrupts any modifications or not?
A. Yes, it does
B. No, it does not
Answer: B
Reference:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/migration-upgrade/install-metadata-hotfix-
package
Question: 56 Section 1
Your company has a Dynamics 365 Finance environment that has been extensively modified.
Various users have begun complaining about a number of significant problems.
A new hotfix that will remedy these problems has become available. You want to make sure that the hotfix does not
disrupt any modifications.
You have downloaded the hotfix from Lifecycle Services (LCS) and install the hotfix in your Microsoft Azure
DevOps application development environment in a
Pending state.
Does this action indicate whether the hotfix disrupts any modifications or not?
A. Yes, it does
MB-340.html[8/4/2021 4:52:56 AM]
B. No, it does not
Answer: B
Reference:
https://docs.micros
oft.com/en-us/dynamics365/fin-ops-core/dev-itpro/migration-upgrade/install-metadata-hotfix-package
Question: 57 Section 1
Your company has a Dynamics 365 Finance environment that includes the use of Lifecycle Services (LCS).
You want to make sure that you are able to use Business Process Modeler (BPM) in the environment.
Which of the following is TRUE with regards to using BPM?
A. As a minimum, you need Microsoft Office 2010 and a Microsoft Azure DevOps project.
B. As a minimum, you need Microsoft Office 2019 and a Microsoft Azure DevOps project.
C. As a minimum, you need Microsoft Office 2010 and Dynamics 365 Project Service Automation.
D. As a minimum, you need Microsoft Office 2019 and Dynamics 365 Project Service Automation.
Answer: A
Reference:
https://docs.microsoft.com/en-us/dynamics365/unified-operatio ns/dev-itpro/lifecycle-services/bpm-overview
Question: 58 Section 1
Your company has Dynamics 365 Finance system.
You are documenting the steps required to add a new customer to the system by using the Task Recorder utility. You
want to add a credit check step that will be performed by a third-party app.
You want the credit check step to be part of the documentation.
How should you add the credit check step?
A. Add the step as a Start sub-task
B. Add the step as an Action step
C. Add the step as an Info step
D. Add the step as a Queued Pending step
Answer: D
References:
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/user-interface/task-recorder
Question: 59 Section 1
You are preparing to migrate data to Dynamics 365 Finance from a personalized version of a legacy application. A
number of the fields in the entity are identical, while others vary.
You want to automatically map as much fields as you can within Dynamics 365 Finance.
You make use of the Mapping visualization tool.
Does this action map the fields in Dynamics 365 Finance?
A. Yes, it does
B. No, it does not
Answer: A
Reference:
https://docs.mi
crosoft.com/en-us/dynamics365/unified-operations/dev-itpro/data-entities/data-entities-data-packages?toc=/fin-and-
ops/toc.json#mapping
MB-340.html[8/4/2021 4:52:56 AM]
Question: 60 Section 1
You have been tasked with implementing new processes via mobile apps.
You plan to create a mobile app that gives users the ability to consistently generate and alter data in a Finance and
operations app data entity via a business process flow component with a SiteMap to make the navigation structure
available.
Which of the following is the app type you should use?
A. Canvas app
B. Model-driven app
C. Portal
D. Xamarin
Answer: B
References:
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/add-edit-app-components
MB-340.html[8/4/2021 4:52:56 AM]
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MB-340 Functional Latest Questions
MB-340 Functional Latest Questions :: Article Creator40 inquiries to Ask A Mentor
think about you approached somebody you admired, and boldly requested that adult to mentor you. And the reply became “yes!” but a year into the connection, those monthly mentoring periods may now not invigorate you like they used to, and aren’t fairly as energizing for the mentor, either.
four forms of questions to Ask A Mentor
1. reviews
To spoil the ice, have your mentor inform a narrative from his or her own profession. whats up, all and sundry likes to discuss themselves! for example, you could inquire: “How did you get to the place you are nowadays?” or “How did you land your latest function?” however you might also ask more selected questions that handle your profession pursuits and concerns. Some inquiries to believe:
• turned into there a time you tousled and felt like you’d failed? How did you jump back?
• How did you gain knowledge of to include risk-taking?
• tell me a few fresh business setback. How did you get better?
• think back to five years in the past. Did you envision your profession because it is these days?
• changed into there ever a role you applied for and landed, however weren't a hundred% certified to do? How did you proceed?
• What do you desire you had standard earlier than taking your first administration position?
• Which management expertise were the most intricate to advance?
• are you able to inform me about a time in case you had a tricky boss? How did you handle the situation?
• What’s probably the most crucial leadership lesson you’ve discovered and how has it confirmed beneficial?
• How did you develop the skill of speakme so engagingly in front of organizations?
2. instances
Now that the dialog is flowing, get more granular in your requests and bring a selected circumstance to your mentor--one that you’d like aid navigating. as an example:
• i tried to delegate a role last week and it didn't go well. will we work through what to do in a different way next time?
• who are the americans I need to align with during this corporation to achieve success?
• My boss observed I deserve to be more strategic. What does that imply?
• How can i let my boss recognize that I don’t should be micromanaged?
• How am i able to live related to key influencers who do not work in equal office or geographical area?
• When trying to benefit buy-in to implement a new program, what strategies have worked for you?
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three. Self-recognition
one of the most premier gifts you can give your self is the gift of self-focus, that means the capability to see your self as others view you. That way, in case you like the way you’re perceived, that you may embrace it and take steps to toughen that effective perception. if you don’t like how you are at present perceived, you could take steps to shift that perception to a more advantageous one that supports, as opposed to undermines, your profession and management goals.
After starting with the obtrusive query: “How do you suppose others perceive me?” turn into more selected, so your mentor can support by using “preserving up the reflect” and proposing designated feedback on how your actions and communication are impacting the manner others see you. Ask questions comparable to:
• How am I seen? In different phrases, what's my personal manufacturer in our company?
• where do you see my strengths?
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• How i am seen via leadership?
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four. ability-building
Is there a skill you’re at present working to boost, comparable to project management, long-term strategic planning, delegating, or public speakme? Use questions like these to ask your mentor for counsel and resources to help you polish that skill:
• How am i able to develop into a extra assertive negotiator?
• do we function-play inquiring for a lift and a advertising?
• How am i able to turn into more desirable at managing people who do not file to me?
• Do you have got any quick tips for re-energizing an overworked group?
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• I even have been requested to facilitate a group-building undertaking at a team of workers retreat. What are some keys to success?
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• Do you have got a template that you simply use for lengthy-range visioning and strategic planning?
• What new talents do I should circulation forward?
With these 4 kinds of questions and their accompanying examples, you’ll by no means sit through one other mentoring dialog wondering if the other adult is discovering the discussion valuable. and give this listing to these whom you mentor, encouraging them to make use of it to maximise the price of the time you spend together.
References
Microsoft Dynamics 365 Commerce Functional Consultant Real Exam Questions
Microsoft Dynamics 365 Commerce Functional Consultant Study Guide
Microsoft Dynamics 365 Commerce Functional Consultant Free Exam PDF
Microsoft Dynamics 365 Commerce Functional Consultant Exam Braindumps
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