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Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Exam Dumps

3314 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam ID : 3314

Exam Title : Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Exam Questions : 62

Passing Scores : 66% (41 of 62 correct)

Architecture

- Describe Web Services.

- Describe AAEP operations.

- Describe the AAEP and POM architecture.

- Describe the Experience Portal External Systems.

- Describe the capabilities of CMS RT Socket-based Routing.

- Describe the enhancements for ICR 7.0.

Experience Portal Implementation

- Describe Agent Assignment options.

- Explain AAEP licensing.

- Explain how agent scripts are created and used.

- Describe the VoIP connections.

- Configure Avaya Aura Experience Portal (AAEP) features and functions.

- Describe the steps to configure the EPM for Email and SMS.

Proactive Outreach Manager

- Define POM server definitions.

- Describe the components of the POM User Interface.

- Describe the enhancements for POM 3.0.

- Describe the standard POM reporting capabilities.

- Explain how agents are assigned to campaigns.

- Verify the prerequisites to the POM installation.

- Describe POM features and functions.

- Install and configure POM features and functions.

- Install POM licenses.

- Perform POM database administration.

ICR Implementation

- Configure Intelligent Customer Routing (ICR).

- Explain the ICR installation requirements.

- Understand ICR reporting capabilities.

Maintenance

- Describe AAEP user requirements.

- Troubleshoot POM database issues.

- Describe the AAEP standard reporting capabilities.

- Explain the AAEP backup procedures.

- Explain the upgrade paths and procedures.

- Verify AAEP operations.

- Describe ICR reporting capabilities.

Troubleshooting

- Use POM troubleshooting procedures and tools.

- Troubleshoot EPM issues.

- Troubleshoot POM database issues.

- Use AAEP troubleshooting isolation tools, logs and processes.

- Identify ICR messages and log files.

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3314 PDF Sample Questions

3314 Sample Questions

Avaya
3314
Avaya Aura Experience Portal with POM Implementation
and Maintenance Exam
https://killexams.com/pass4sure/exam-detail/3314
QUESTION: 58
If a call enters the system and matches more than one URI, what determines the
application that will handle the request?
A. The Launch Order link on the Add Application page is used to set the priority.
B. On the Add Application form, the Set Priority field assigns the priority.
C. The inbound called numbers or URIs cannot match more than one application.
D. The Short With field on the Add Application form sets the order.
Answer: C
QUESTION: 59
Which statement about Auxiliary Experience Portal Manager (EPM) is true?
A. An Auxiliary EPM can be installed co-resident with MPP server.
B. An Auxiliary EPM can be Installed on a single server AAEP system.
C. More than one Auxiliary EPM server can be added per AAEP system.
D. Only one Auxiliary EPM server can be added per Avaya Aura� Experience Portal
(AAEP) system.
Answer: B
QUESTION: 60
When the Avaya Aura� Experience Portal (AAEP) software receives 3 call, what starts
the associated speech application that controls the call flow?
A. ASR
B. ITS
C. MPP
D. EPMs
Answer: C
QUESTION: 61
Which two types of connections does the Experience Portal Short Message Service
channel support?
A. HTML
B. IMAP4
C. POP3
D. SMPP
E. HTTP
Answer: B, C
QUESTION: 62
Which report displays information starting with the initial inbound or outbound call and
ending with the termination of the CCXML page?
A. Data Report
B. Application Detail Report
C. Contact Detail Report
D. Session Detail Report
Answer: D
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3314 Implementation study help

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How AI implementation might influence the mortgage business

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while it's going to take time to wholly put into effect AI within the personal loan trade, essentially the most practical use of AI in the mortgage system is doc and statistics factor consciousness — or finding records and finding out what the facts is, according to a new Stratmor file on the potentials and obstacles of AI.

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computerized assessment exams can help clear up some of the biggest considerations in personal loan banking: an absence of have faith in information supplied by borrowers and lenders.

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in the end, the lender packages the personal loan to sell to an investor, who doesn’t believe any of the information in the file, and the method begins in all places once more, Graham stated.

If AI can ascertain for all events – together with the lender, borrower and investor – that the data is proper, the can charge to originate loans will go down, in accordance with Graham.

The typical cost to originate a personal loan climbed to a listing-high of $13,171 in the first quarter of 2023 because of an extra drop in origination volume, according to the mortgage Bankers association (MBA).

different areas where AI will also be advisable for lenders encompass boosting conversion fees, enhancing the automatic underwriting technique, detecting fraud and offering a personalized customer adventure, the file notes.

“AI should still be powerful in the near-term at managing essentially the most mundane projects being assigned to reduce charge materials interior of lending businesses, notably for the work that follows a extremely predictable pattern,” Brett McCracken, senior guide at Stratmor, talked about.

but when it involves the query of when greater lenders will include AI implementation, there are hurdles to conquer. facts high-quality, regulatory compliance, model bias, an absence of AI literacy and abilities job displacement considerations are all obstacles to adopting AI tech.

in addition to the talents felony and ethical challenges, lenders will deserve to evaluate how the workflow should still be changed to wholly optimize the benefit of the AI answer. Lenders will also need leadership to be mindful what AI can and might’t do — and have a person in the lender’s store who is aware the AI being carried out with a purpose to computer screen and manage it.

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Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Exam Dumps

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